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SERVICE RESPONSE
CUSTOMER SERVICE
PRIVACY & COOKIE POLICY
HOBART UK Privacy Policy
At HOBART UK, we aim to be open about the way our site works to collect user data, and we are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.HOBARTUK.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. On our Site, we use ‘Usercentrics’ content management platform. To read more about how we use cookies, visit https://www.hobartuk.com/gtc
- For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
HOW DO WE USE YOUR PERSONAL INFORMATION?
When you supply us with personal information on the website, through our online contact form, we use the information that we collect generally to communicate with you and answer any queries you may have. When in line with the preferences you have shared with us, we may also use this data to provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information within the ITW Group of Companies, including HOBART UK, HOBART Service UK and others. For the full list of ITW Companies, please visit: https://www.itw.com/about-itw/business-segments/food-equipment/.
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We use Instapage https://instapage.com/ and Arkflux https://www.arkflux.com/ as third-party hosts for some of our website pages. These Instapage and Arkflux pages work as an extension of our website, any Personal Information you provide through these pages will be used in line with our Privacy Policy.
Instapage and Arkflux both collect Device Information in the same way as our website, all detailed above in our Privacy Policy.
On our Site and on Instapage and Arkflux, when you “opt-in” to our marketing communications, data is automatically stored in third party websites: Campaign Monitor https://www.campaignmonitor.com/ and Arkflux https://www.arkflux.com/. These websites are used only to store information and to contact “opted in” customers direct via email campaigns and other marketing campaigns.
Where relevant and where the appropriate consent has been provided, your Personal Information may be shared with Caterlyst www.caterlyst.co.uk. Caterlyst is a third-party website which may send you information about other products and services within the Foodservice industry as a part of carrying out ‘legitimate interests’.
Legitimate interests are outlined in the GDPR regulations as “the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)”
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
OPT OUT OF MARKETING COMMUNICATIONS
You can Opt Out of marketing messages at any time by emailing us privacy(at)hobartuk.com. Alternatively, if you click ‘Unsubscribe’ in any marketing email communication we send you, your information will be removed for our marketing database.
LEGAL BASIS FOR PROCESSING YOUR INFORMATION
If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person e.g. in response to lawful requests by public authorities (including for tax, immigration, health and safety, national security or law enforcement purposes).
YOUR RIGHTS
You have a right to request access to, correct or update the personal data which we hold about you. You also have a right ask us to erase your personal data, to restrict the processing of your personal data and the right to receive your personal data that you have provided to us and to transit such personal data to another data controller.
To make a request, please contact us at privacy(at)hobartuk.com or by post to the Data Protection Team, Hobart UK, Southgate Way, Orton Southgate, Peterborough, PE2 6GN.
If you think any information we have about you is incorrect or incomplete, please write to us or email us and we will correct or update any information as soon as possible.
If you are unhappy with our processing of your personal data, you have the right to complain to the Information Commissioner’s Office at any time. Please visit www.ico.org.uk for more information.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customer.service(at)hobartuk.com or by mail using the details provided below:
HOBART UK. Southgate Way, Orton Southgate, Peterborough, PE2 6GN, United Kingdom
Cookie Policy
HOBART UK respects your personal privacy and is committed to adhering to the applicable privacy and data protection laws and industry guidelines, including GDPR. This cookie notice "Cookie Notice" and our Website Privacy Policy describe how we handle the personal information that you provide to us on this website. This notice applies only to the HOBART UK website portfolio (including but are not limited to www.hobartuk.com www.hobartindependent.com www.hobartpartners.com) and not to any third-party sites that may be accessible from here.
UserCentrics Consent Management
a) General
In order to improve your visit to our website and enable the use of certain functions, we use cookies on various pages. They are small text files that are stored on your end device. Some of the cookies we use are deleted when you finish your browser session, i.e. when you close your browser (so-called session cookies). Other cookies remain on your end device and allow us or our partner companies to recognise your browser the next time you visit the site (persistent cookies). We use cookies to personalise content and advertisements and to analyse visits to our website. We also provide information about your use of our website to our partners for social media, advertisement and analysis purposes. If you click on "More Info" in the cookie popup, you will receive further information about the cookies we use.
b) Consent
By clicking on the consent button on the homepage, you have agreed to the use of cookies. Consent to the use of cookies that are not strictly necessary for the website to run can be withdrawn at any time with effect for the future. To do so, click on the withdrawal button "Decline". However, not accepting cookies may limit the functionality of our website.
c) Control after consent
Apart from that, you can control and/or delete cookies at will if you have agreed to their usage. You can delete all cookies saved on your computer and set most browsers so that storage of cookies is prevented. However, you may then have to manually change some settings each time you visit a site and accept that some functions may be compromised. In addition, please note the following point d).
d) Legal basis
Your consent is the legal basis for the use of cookies. We will use one or more cookies only if you have agreed to the use of cookies in the cookie pop-up that appears when you visit our website. In this case, the legal basis is Art. 6 Paragraph 6 1 a of GDPR. You can withdraw your consent at any time.
Marketing
These technologies are used by advertisers to serve ads that are relevant to your interests
LeadLab
This is a marketing service. This service helps to generate new leads.
Processing company
WiredMinds GmbH, Lindenspürstrasse 32, 70176 Stuttgart, Germany
Data Purposes
This list represents the purposes of the data collection and processing.
Analytics
- Optimization
- Generating leads
Technologies Used
- Cookies
- Web beacons
- Pixel
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
- IP address
- Usage data
Legal Basis
In the following the required legal basis for the processing of data is listed.
- Art. 6 para. 1 s. 1 lit. f GDPR
- Location of Processing
- European Union
Retention Period
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes.
Data Recipients
WiredMinds GmbH, Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company:
datenschutzbeauftragter(at)wiredminds.de
Click here to read the Privacy Policy of the data processor https://wiredminds.de/datenschutz-leadlab/
Click here to read the Cookie Policy of the data processor https://wiredminds.de/datenschutz-leadlab/
Google Maps
This is a web mapping service.
Processing company
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data Purposes
This list represents the purposes of the data collection and processing.
Displaying Maps
Technologies Used
Cookies
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
Date and time of visit
Location information
IP address
URL
Usage data
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. a GDPR
Location of Processing
European Union
Retention Period
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes.
Data Recipients
Google Ireland Limited
Google LLC
Alphabet Inc
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company.
https://support.google.com/policies/troubleshooter/7575787?hl=en
Transfer to Third Countries
This service may forward the collected data to a different country. Please note that this service might transfer the data outside of the EU/EEA and to a country without the required data protection standards. If the data is transferred to the US, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. This can be for different reasons like storing or processing.
United States of America, Singapore, Taiwan, Chile
Click here to read the Privacy Policy of the data processor http://www.google.com/intl/de/policies/privacy/
Click here to opt out from this processor across all domains https://safety.google/privacy/privacy-controls/
Click here to read the Cookie Policy of the data processor https://policies.google.com/technologies/cookies?hl=en
Storage Information
Below you can see the longest potential duration for storage on a device, as set when using the cookie method of storage and if there are any other methods used.
Maximum age of cookie storage: 6 months
Arkflux
This is a service that helps with business growth.
Processing company
Arkflux, Peterborough, Great Britain
Data Purposes
This list represents the purposes of the data collection and processing.
- Optimization
- Functionality
- Marketing
Technologies Used
Cookies
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
- IP address
- User agent
- Page visited
- Date and time of visit
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. a GDPR
Location of Processing
United Kingdom, European Union
Retention Period
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes
Data Recipients
Arkflux
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company.
Click here to read the Privacy Policy of the data processor https://www.arkflux.com/privacy-policy/
Instapage
This is a service that helps with business growth.
Processing company
Instapage, 118 King St. Ste. 450, San Francisco, CA 94107, United States
Data Purposes
This list represents the purposes of the data collection and processing.
- Optimization
- Functionality
- Marketing
Technologies Used
Cookies
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
Information automatically collected when Cookie Policy is agreed to:
- IP address
- User agent
- Page visited
- Date and time of visit
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. a GDPR
Location of Processing
United Kingdom, European Union
Retention Period
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes
Data Recipients
Instapage
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company.
dpo@instapage.com
Click here to read the Privacy Policy of the data processor https://instapage.com/gdpr
Inxmail
This is an e-mail marketing service.
Processing company
Inxmail GmbH
Wentzingerstraße 17, D-79106 Freiburg, Germany
Data Purposes
This list represents the purposes of the data collection and processing.
- Analytics
- Optimization
- Marketing
- Technologies Used
- Cookies
- Web beacons
- Pixel
- Log Files
- Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
Usage data
- Date and time of visit
- Browser information
- IP address
- E-Mail address
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. a GDPR
Location of Processing
European Union
Retention Period
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data is retained as long as necessary to fulfill the purpose(s) for which it was collected.
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company.
datenschutz(at)inxmail.de , Herr Stefan Fischerkeller
Click here to read the Privacy Policy of the data processor https://www.inxmail.de/datenschutz
Click here to read the Cookie Policy of the data processor https://www.inxmail.de/datenschutz
Functional
These technologies enable us to analyse the use of the website in order to measure and improve performance.
reCAPTCHA
This is a service that checks whether data entered on a site is entered by a human or by an automated program.
Processing company
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data Purposes
This list represents the purposes of the data collection and processing.
- Tracking
- Bot Protection
- Technologies Used
- Cookies
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
- Browser language
- Browser plug-ins
- Click path
- Date and time of visit
- IP address
- User behaviour
- Amount of time spent on a page
- User input
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. f GDPR
Location of Processing
European Union
Retention Period
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
Data will be deleted as soon as they are no longer needed for the processing purposes.
Data Recipients
Alphabet Inc.
Google LLC
Google Ireland Limited
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Transfer to Third Countries
This service may forward the collected data to a different country. Please note that this service might transfer the data outside of the EU/EEA and to a country without the required data protection standards. If the data is transferred to the US, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. This can be for different reasons like storing or processing.
Click here to read the Privacy Policy of the data processor https://policies.google.com/privacy?hl=en
Click here to opt out from this processor across all domains https://safety.google/privacy/privacy-controls/
Click here to read the Cookie Policy of the data processor https://policies.google.com/technologies/cookies?hl=en
Storage Information
Below you can see the longest potential duration for storage on a device, as set when using the cookie method of storage and if there are any other methods used.
Maximum age of cookie storage: 19 years, 4 days
YouTube Video
This is a video player service.
Processing company
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data Purposes
This list represents the purposes of the data collection and processing.
Displaying Videos
Technologies Used
Cookies (if Privacy-Enhanced Mode is not activated)
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
- Device information
- IP address
- Referrer URL
- Videos viewed
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. a GDPR
Location of Processing
European Union
Retention Period
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes.
Data Recipients
Alphabet Inc.
Google LLC
Google Ireland Limited
Data Protection Officer of processing Company
Below you can find the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Transfer to Third Countries
This service may forward the collected data to a different country. Please note that this service might transfer the data outside of the EU/EEA and to a country without the required data protection standards. If the data is transferred to the US, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. This can be for different reasons like storing or processing
Worldwide
Click here to read the Privacy Policy of the data processor https://policies.google.com/privacy?hl=en
Click here to opt out from this processor across all domains https://safety.google/privacy/privacy-controls/
Click here to read the Cookie Policy of the data processor https://policies.google.com/technologies/cookies?hl=en
Storage Information
Below you can see the longest potential duration for storage on a device, as set when using the cookie method of storage and if there are any other methods used.
Maximum age of cookie storage: 10 years, 2 days
Google Analytics
This is a web analytics service. With this the user can measure the advertising ROI as well as track Flash, video, and social networking sites and applications.
Processing company
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data Purposes
This list represents the purposes of the data collection and processing.
- Analytics
- Marketing
- Technologies Used
- Cookies
- Pixel
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
- App updates
- Browser information
- Click path
- Date and time of visit
- Device information
- Downloads
- Flash version
- Location information
- IP address
- JavaScript support
- Pages visited
- Purchase activity
- Referrer URL
- Usage data
- Widget interactions
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. a GDPR
Location of Processing
European Union
Retention Period
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The Retention Period depends on the type of the saved data. Each client can choose how long Google Analytics retains data before automatically deleting it.
Data Recipients
Google Ireland Limited, Alphabet Inc., Google LLC
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Transfer to Third Countries
This service may forward the collected data to a different country. Please note that this service might transfer the data outside of the EU/EEA and to a country without the required data protection standards. If the data is transferred to the US, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. This can be for different reasons like storing or processing.
United States of America,Singapore,Chile,Taiwan
Click here to read the Privacy Policy of the data processor https://policies.google.com/privacy?hl=en
Click here to opt out from this processor across all domains https://tools.google.com/dlpage/gaoptout?hl=de
Click here to read the Cookie Policy of the data processor https://policies.google.com/technologies/cookies?hl=en
Storage Information
Below you can see the longest potential duration for storage on a device, as set when using the cookie method of storage and if there are any other methods used.
Maximum age of cookie storage: 2 years
Essential
These technologies are required to activate the core functionality of the website.
Usercentrics Consent Management Platform
This is a consent management service. Usercentrics GmbH is used on the website as a processor for the purpose of consent management.
Processing company
Usercentrics GmbH
Sendlinger Str. 7, 80331 Munich, Germany
Data Purposes
This list represents the purposes of the data collection and processing.
- Compliance with legal obligations
- Consent storage
- Technologies Used
- Local storage
- Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
- Opt-in and opt-out data
- Referrer URL
- User agent
- User settings
- Consent ID
- Time of consent
- Consent type
- Template version
- Banner language
- Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. c GDPR
Location of Processing
European Union
Retention Period
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The consent data (given consent and revocation of consent) are stored for three years. The data will then be deleted immediately.
Data Recipients
Usercentrics GmbH
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company.
datenschutz(at)usercentrics.com
Click here to read the Privacy Policy of the data processor https://usercentrics.com/privacy-policy/
Google Fonts
This is a collection of fonts for commercial and personal use.
Processing company
Google Ireland Limited
Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data Purposes
This list represents the purposes of the data collection and processing.
Providing fonts
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
- IP address
- CSS request
- Aggregated usage numbers
- Font file requests
- Referrer URL
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. a GDPR
Location of Processing
European Union
Retention Period
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes.
Data Recipients
Alphabet Inc.
Google LLC
Google Ireland Limited
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Transfer to Third Countries
This service may forward the collected data to a different country. Please note that this service might transfer the data outside of the EU/EEA and to a country without the required data protection standards. If the data is transferred to the US, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. This can be for different reasons like storing or processing.
Worldwide
Click here to read the Privacy Policy of the data processor https://policies.google.com/privacy?hl=en
Click here to opt out from this processor across all domains https://safety.google/privacy/privacy-controls/
Click here to read the Cookie Policy of the data processor
https://policies.google.com/technologies/cookies?hl=en
How you can contact HOBART UK?
If you have any questions, comments or concerns about this Privacy Notice or the information practices of this site, please contact us at:
HOBART UK
Southgate Way, Orton Southgate, Peterborough PE2 6GN
Compliance and Cooperation with Regulatory Authorities
We review our privacy notice on a regular basis. Our procedures and practises are in line with the GDPR set by the EU, which will remain the case after the UK has left the EU. For more information, please contact If you want to request information or discuss any aspects of our privacy policy you can email us at privacy(at)hobartuk.com
Changes to the Notice
Hobart UK reserves the right to update or modify this Cookie Notice, at any time and without prior notice, by posting the revised version of this Cookie Notice on our Hobart UK Website. If we modify this Privacy Notice, the modifications will only apply to personal information we collect after we have posted the revised Cookie Notice on the Website.
UK and EU Competition Law Compliance Statement
ITW Limited and each of its business units in the United Kingdom (“ITW”), including Hobart UK, has a long tradition of establishing and complying with high standards of business behaviour, standards which often exceed the applicable laws and regulations of those countries in which it operates. It has been and will continue to be the policy of ITW to comply with all applicable laws.
In the complex area of competition law, the Board of Directors of ITW has issued a Compliance Policy and Manual to help ITW personnel understand and comply with UK and EU competition laws. The Board of Directors and all employees of ITW share a commitment and a responsibility to compete fairly and honestly on the basis of price, quality and service, and in full compliance with law and with ITW’s competition policy.