HOBART Service’s industry leading support has been recognised by customers and industry professionals as the best in 2021 at recent awards.
During the last 18 months, our dedicated workforce has prioritised the NHS and critical services, exceeding SLAs throughout the pandemic.
This resulted in 30% growth in service and maintenance to healthcare sector customers - even with our reduced workforce, we continuously exceeded our service level agreements.
Our customers trust HOBART Service for the quality of our service, transparency of our pricing, experience of our Service Technicians and our unrivalled First Time Fix rate of 94%.
This commitment has led to us winning Supplier of the Year – Service and Support at the 2021 Foodservice Equipment Journal Awards.
As the market leader and official maintenance arm of HOBART, we understand that when kitchen equipment breaks down, a quick callout time means nothing without the knowledge, training and van stock, all of which helps our Technician’s to provide an efficient fix.
Keith Mackie, Managing Director for HOBART Service commented,
“This award is a recognition of our values, support and approach to challenging times for our customers, throughout the pandemic we have stayed true to our principles of high-quality, integrity and transparency.
“Our business has shared the risk with our customers, increasing on-site spares stockholding to in excess of £6m – an unprecedented move to enable a target 6-hour wait time for priority customers to minimise machine downtime and disruption.
“We used live tracking to assist with effective work planning so we could flex accordingly. Looking back, I am extremely happy with what we have achieved.”
WHERE TO NEXT?
Find out more on the FEJ Awards, including winners from all categories
Watch our series of How To video guides on our YouTube channel
Compare our 3 Service Packages: 1. Plus | 2. Extra | 3. Max
Take a look at our Fixed Price Repairs
Shop Hygiene Tablets online – there's the option to pay by account or card
Contact our Service Team using our online Contact Form or call us on 0844 888 7777 (option 1).